Term and Conditions

Welcome to Sonoma Furniture Store, where we bring refined elegance to your living space through our carefully curated collections of home furnishings and decorative accents. These Terms and Conditions govern your use of our website and services, designed to ensure a seamless and sophisticated shopping experience.

1. Website Usage and Intellectual Property

1.1 Acceptance of Terms

By accessing and using sonomahomedecor.com, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

1.2 Intellectual Property Rights

All content on this website, including but not limited to:

• Product designs and descriptions
• Photography and visual elements
• Brand names and logos
• Website layout and design elements

are the exclusive property of Sonoma Furniture Store and are protected by international copyright and trademark laws. Unauthorized use of any content may violate intellectual property rights.

1.3 User Responsibilities

As a user of our website, you agree to:

• Provide accurate and complete information when making purchases
• Maintain the confidentiality of your account credentials
• Use the website only for lawful purposes
• Not attempt to circumvent any security measures

2. Products and Services Description

2.1 Product Collections

Sonoma Furniture Store specializes in refined home furnishings including:

• Home Decor: Artificial Flowers & Plants, Candleholders, Decorative Accents
• Bed & Bath: Bath Accessories, Bath Rugs & Mats, Bath Towels, Bedding
• Window Treatments: Blinds & Shades, Curtains & Drapes
• Comfort & Ambiance: Chair Pads & Cushions, Essential Oils & Diffusers

2.2 Product Quality Assurance

Each item in our collection is meticulously curated to meet our quality standards. We take pride in offering products that enhance your living space with elegance and style.

2.3 Product Availability

All products are subject to availability. While we strive to maintain adequate stock levels, high-demand items may become temporarily unavailable.

3. Ordering and Payment Terms

3.1 Order Process

Your shopping journey with us involves:

• Order Placement: Selection of items and addition to cart
• Order Confirmation: Email confirmation upon successful order submission
• Order Processing: 1-2 business days after payment confirmation
• Shipping: Dispatch with tracking information provided

3.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed through secure encrypted channels to ensure the safety of your financial information.

3.3 Pricing and Taxes

All prices are listed in US dollars. Additional customs duties, taxes, or import fees may apply depending on your location and are the responsibility of the customer.

4. Shipping and Delivery

4.1 Shipping Methods

We offer two primary shipping options:

• Standard Shipping: $12.95 via DHL or FedEx
  • Delivery: 10-15 business days after shipment
  • Ideal for time-sensitive orders
• Free Shipping: Complimentary for orders over $50 via EMS
  • Delivery: 15-25 business days after shipment
  • Budget-friendly option for non-urgent deliveries

4.2 Shipping Limitations

We ship globally with the following exceptions:

• Selected Asian countries
• Remote locations
• Areas with shipping restrictions

Delivery times are estimates and may vary due to customs processing and local conditions.

4.3 Order Tracking

Once your order ships, you will receive tracking information via email to monitor your package’s journey to your home.

5. Returns and Exchanges

5.1 Return Policy Overview

• Return Window: 15 days from delivery date
• Condition Requirement: Unused in original packaging
• Return Shipping: Customer responsibility (except for errors on our part)
• Refund Processing: 5-7 business days after return receipt

5.2 Eligibility Requirements

To qualify for a return or exchange, your item must meet these criteria:

• Return request submitted within 15 days of delivery
• Item is unused and in original condition
• Original packaging, tags, and all components included
• Valid proof of purchase provided

5.3 Non-Returnable Items

Due to their nature, the following items cannot be returned:

• Essential Oils & Diffusers (health and safety reasons)
• Candles once removed from packaging
• Custom or personalized items
• Items marked “Final Sale”
• Products without original packaging

5.4 Return Process

Our streamlined return process ensures your satisfaction:

1. Submit return request to [email protected] within 15 days
2. Receive Return Authorization and instructions
3. Package items securely in original packaging
4. Ship to our returns center with tracking
5. Receive refund or exchange upon inspection

5.5 Refund Information

Refunds are issued to your original payment method within 5-7 business days after we receive and approve your return. Original shipping fees are non-refundable, and return shipping costs are the customer’s responsibility unless the return results from our error.

6. Customer Responsibilities

6.1 Account Security

You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

6.2 Accurate Information

You agree to provide current, complete, and accurate purchase and account information for all transactions.

6.3 Compliance with Laws

You agree to comply with all applicable laws and regulations regarding your use of our website and purchase of our products.

6.4 Shipping Address Accuracy

You are responsible for providing correct shipping information. Sonoma Furniture Store is not liable for packages shipped to incorrect addresses provided by the customer.

7. Limitation of Liability

7.1 Product Use

Sonoma Furniture Store shall not be liable for any damages resulting from the misuse or improper installation of our products. Customers are responsible for following any provided care instructions and safety guidelines.

7.2 Website Availability

We strive to maintain website availability but are not liable for temporary unavailability due to technical issues beyond our reasonable control.

7.3 Maximum Liability

In no event shall Sonoma Furniture Store’s total liability to you for all damages, losses, and causes of action exceed the amount paid by you, if any, for accessing or using this website or purchasing products.

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, available on our website, explains how we collect, use, and safeguard your data.

9. Modifications to Terms

Sonoma Furniture Store reserves the right to update these Terms and Conditions at any time. Continued use of our website after changes constitutes acceptance of the modified terms. We encourage periodic review of this policy.

10. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the State of Texas, United States. Any disputes shall be resolved through friendly consultation first, with legal proceedings taking place in Dallas County, Texas.

Thank you for choosing Sonoma Furniture Store. We appreciate the opportunity to help you create a living space that reflects your refined taste and style.