At Sonoma Furniture Store, we understand that creating your ideal living space requires careful consideration, and sometimes items need to be returned or exchanged. Just as we meticulously curate our collections of artificial flowers, bath accessories, and decorative accents, we’ve designed our returns process to be as refined and seamless as your shopping experience.

Quick Policy Overview

  • Return Window: 15 days from delivery date
  • Condition: Items must be unused, in original packaging
  • Return Shipping: Customer responsibility (except for damaged/wrong items)
  • Refund Processing: 5-7 business days after we receive your return

Eligibility Requirements

To be eligible for a return or exchange, your item must meet the following criteria:

  • Return request made within 15 days of delivery
  • Item is unused and in its original condition
  • Original packaging and tags are intact
  • All components and accessories are included
  • A valid proof of purchase is provided

Non-Returnable Items

To maintain the quality and integrity of our products, certain items cannot be returned due to their nature:

  • Essential Oils & Diffusers (for health and safety reasons)
  • Candles (once removed from packaging)
  • Custom or personalized items
  • Items marked as “Final Sale”
  • Products without original packaging

Step-by-Step Return Process

Step 1: Submit Return Request

Contact our customer service team within 15 days of receiving your order. Use the template below to ensure we have all necessary information.

RETURN REQUEST TEMPLATE Email Subject: Return Request – Order #[Your Order Number] Dear Sonoma Furniture Store Team, I would like to request a return/exchange for my recent purchase. Order Information: – Order Number: – Order Date: – Product(s) to Return: – Reason for Return: Return Preference: [ ] Refund [ ] Exchange for: [Product Name & SKU if known] Customer Information: – Full Name: – Email Address: – Phone Number: I confirm that the item(s) are unused and in original packaging with all tags attached. Thank you, [Your Name]

Step 2: Receive Return Authorization

Within 24-48 hours, we’ll email you a Return Authorization Number and shipping instructions. Do not ship items without this authorization as we cannot process unauthorized returns.

Step 3: Package and Ship Your Return

Carefully repackage your item(s) in the original packaging, include all components, and ship to our returns center. We recommend using a trackable shipping service and retaining your shipping receipt.

Step 4: Return Processing

Once we receive and inspect your return (typically 3-5 business days after arrival), we’ll process your refund or exchange.

Refund Information

Refund Timeline

  • Processing Time: 5-7 business days after we receive and approve your return
  • Original Payment Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Store Credit: Available upon request, processed within 24 hours

Deductions

Please note that original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to our error (wrong item shipped or damaged product).

Exchange Process

For exchanges, follow the standard return process and indicate your preferred exchange item in your return request. Once we receive your return, we’ll ship your exchange item using your preferred shipping method. Additional shipping charges may apply for expedited delivery.

Damaged or Incorrect Items

If you receive a damaged item or incorrect product, contact us immediately at [email protected] with photos of the damage or incorrect item. We’ll arrange a prepaid return label and expedite your replacement at no additional cost.

Customer Service Contact

Email: [email protected]

Response Time: 24-48 hours during business days

Mailing Address:
Sonoma Furniture Store
Returns Department
3220 Waldeck Street
Dallas, TX 75201
USA

We appreciate your understanding of our return policy, designed to maintain the quality standards that define our carefully curated home furnishings collection. Thank you for choosing Sonoma Furniture Store to help create your ideal living space.